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‎01-08-2012 12:15 PM - edited ‎01-08-2012 12:52 PM

HP Recommended

Officejet Pro K550. I have changed the ink cartridge and put in a brand new one. The tool box shows that it is full of ink but a message comes up 'change expired magenta cartridge'. The cartridge is shown as 99% full but the printer will not print at all. Is there any thing I can do to disable this checking process?? Thanks for any help.

1 person had the same question
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Accepted Solutions

‎01-09-2012 07:45 PM - last edited on ‎05-16-2022 11:59 AM by Retired

HP Recommended

Hi Bryan,

 

I tried to reply to your other message, but it failed. Your printer is listed on the webpage that explains ink expiration as being one that allows you to "override."

 

HP Customer Support - Software and Driver Downloads

 

The instructions at the bottom of the page indicate that you can "continue printing without replacing the ink cartridge, by following instructions on the printer, in the user manual, or in the ink cartridge expiration message on the computer screen."

Best of luck,
Mary

{I work on HP's behalf}

View solution in original post

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4 REPLIES 4

‎01-09-2012 07:45 PM - last edited on ‎05-16-2022 11:59 AM by Retired

HP Recommended

Hi Bryan,

 

I tried to reply to your other message, but it failed. Your printer is listed on the webpage that explains ink expiration as being one that allows you to "override."

 

HP Customer Support - Software and Driver Downloads

 

The instructions at the bottom of the page indicate that you can "continue printing without replacing the ink cartridge, by following instructions on the printer, in the user manual, or in the ink cartridge expiration message on the computer screen."

Best of luck,
Mary

{I work on HP's behalf}
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‎01-10-2012 04:29 AM

HP Recommended
Hi Mary

Thanks very much for your response. Using the information that you provided I have now found the guidance to allow the printer to work with the expired cartridge. Its great to be able to search out the experts to obtain assistance.

Bryan
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‎01-10-2012 08:51 AM

HP Recommended

YaY! :OpenSmile:

 

Glad to help.

Best of luck,
Mary

{I work on HP's behalf}
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‎04-07-2017 03:09 PM

HP Recommended

My pronter says it is out of date 

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