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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
srtank
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ink cartridge won't center when I open the top of my 8035 hp printer

HP Recommended
officejet pro 8035
macOS 10.13 High Sierra

the ink carriage on my officejet pro 8035 is stuck on the right side.  it moves about a 8th of an inch but will not center 

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Kumar0307
HP Support Agent
HP Support Agent
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@srtank, Welcome to the HP Support Community!

 

It seems like the print carriage is stuck. Kindly perform the steps mentioned in this document - 'Carriage Jam' or 'E3' Error Displays

 

Also, check for any paper jams inside the printer - Paper Jam Error

 

if the issue persists, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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