ink system error

[Carmelo51]

I have an HP Photosmart B110 printer and after the cartridge change gives me the writing "error ink system 0xc19a0020" I tried to do the cleaning of the heads as the HP site says, I used original HP364 cartridges but the problem is not solved. Do you have any solutions? Thank you.

[Roopa-S]

@Carmelo51

Welcome to HP Forums, 
This is a great place to get support, find answers and tips. Thank you for posting your query. I'll be more than glad to help you out 🙂 

I see that you are getting ink system 0xc19a0020 after replacing the cartridge. I also understand that you have already cleaned the printhead. To fix the cartridge related issue, try the steps below:

• Clean the ink cartridge vents and contacts
• Manually clean the printhead

For instruction: Click here 

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[Carmelo51]

I thank you for your reply, but I've already tried to do everything you wrote before asking this question. Unfortunately I have not yet found a solution to my problem.

[Roopa-S]

@Carmelo51

This looks like a hardware issue. I suggest calling our Tech support regarding the service options.   

 
1) Click on this link – www.hp.com/contacthp/
2) Select the product type.
3) Enter the serial number of your device or select let HP detect your product option.
4) Select the country from the drop-down.
5) You should see the support number or Chat option listed. 

If you would like to thank us for our efforts in helping you, feel free to give us a virtual high-five by clicking the ‘Thumbs Up’ icon below, 
followed by clicking on the “Accept as solution” button.
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