• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-21-2021 02:16 AM

HP Recommended
Product: Officejet 3831
Operating System: Microsoft Windows 10 (64-bit)

Officejet 3831 was working fine with 3rd party cartridges . After a firmware update, the printer will no longer print.  message "The indicated cartridges are not intended for use in this printer". 

According to Which consumer group I have a right to use third party cartridges. Is there a solution for this action taken by HP?

I certainly do not intend to buy originals. And if HP doens't give me a proper solution, I will throw this machine in the container and will never buy anything anymore that carries the name HP.

Kind regards

Category:
5 REPLIES 5

‎05-24-2021 03:23 AM

HP Recommended

@Nevensk, Welcome to the HP Support Community!

 

HP does not recommend the use of non-HP ink cartridges. It may or may not work. HP cannot guarantee its functionality.

For more info, refer to - Dynamic Security Enabled Printers

 

To resolve any ink cartridge-related issues, refer to - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge.

 

 

If the issue persists, you may visit Hp Store to check and order compatible HP ink cartridges.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎05-24-2021 04:26 AM

HP Recommended

That didn't solve my problem. 

Was this reply helpful? Yes No

‎05-24-2021 04:34 AM

HP Recommended

@Nevensk

 

That's unfortunate. Please reach out to the HP Technical Support team in your region regarding the service/replacement options if applicable.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎05-24-2021 06:43 AM

HP Recommended

The printer was working fine with those cartridges, It was the update that HP send out that made sure it stopped working.

What I would like is to have the coreect firmware for this printer so my cartridges would still work.

If that's not possible, well no more HP for me as long as I may live. 

Was this reply helpful? Yes No

‎05-24-2021 06:57 AM

HP Recommended

@Nevensk

 

I understand your concern. However, the firmware on the printer cannot be downgraded. The latest version available is 2021A, click here to check the same.

There are no other steps to perform.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.