installing HP deskjet 2050 all in one with windodws laptop

[ladyzq]

Hi,

Just up greaded to new laptop that has windows 10 and can not get my printer to to be seen .  When the printer is connected by the USB port, laptop just scans, loads an app for wireless use only and will not see or interact with the printer as the unit is not a wireless modle, (only 5 years old).  printer still runs great on the Windows 7 laptop , but the laptop keeps freezing as is the reasosn for the upgrade.

Question is how do I get the new laptop to use my printer?

I still have the DC that came with it but it will not run the install on W10 laptop.

Please help.

thank you,

denise

[Dragon-Fur · Accepted solution]

@ladyzq

Welcome to the HP Community Forum - we are a community of HP enthusiasts!

  If you have not done so, please install the Full Feature Software for the printer.

and / or

• Start Here: HP Print and Scan Doctor – Help Resolve Printer Issues

Printer, one of

"Deskjet 2050 all in one J510" (5)

Full Feature Software (printer program):

File name:

DJ2050_J510_1313-1.exe

(49.0 MB)

Help, suggestions, and examples:

Install Full Feature Software – Printer

Operating System recently migrated to Windows 10 and / or to re-install the printer software:

1. If using a USB cable to connect the printer and computer, disconnect the cable
2. Create a Restore Point >
3. Reinstall / Update your PDF Reader (Adobe Reader DC / Foxit)
4. This works best if the computer's Windows (10) Updates are current - check if you are unsure
5. Update your HP Drivers (or other vendor computer) - printer software likes updated Drivers
6. Open Printer Website Driver Support Page >
7. Download a fresh copy of the Full Feature software >
8. Remove existing Printer Software from Programs and Features / Apps and Features / All Apps / Devices and Printers >
9. Shut down the computer > boot, and log in >
10. Install Full Feature Software (find in your Downloads folder > Double-Click on the file) >
11. Restart the computer and log in to finish the installation

Section(s) of interest include:

• Start Here: HP Print and Scan Doctor – Help Resolve Printer Issues
• Preparation
• Extras, Advice, and Cool Stuff > HP Information, Diagnostics, and Installation Help
• Create a Restore Point
• Remove Printer Software (two parts)
• Download and Installation
• Embedded Web Server (EWS)
• Windows 10 Updates (check)
• Restart Everything
• Scan Program Options **

** Cool stand-alone scan programs (Thanks to greenturtle for the links to HP Scan Extended !)

Reference:

Scanning Program Options

Document Sections Include:

HP Extended Scan  – Single, Multiple scans, Auto-Crop!

NAPS2  -- Not another PDF Scanner

And others…

When you see a Post that helps, inspires, provides fresh insight,

or teaches you something new, click the Thumbs Up on that Post.

Fixed / Answered? Click that post Accept as Solution to help others find Answers.

[ladyzq]

Thank you!!

You are so helpful,  and responded so quickly.  I could not find anything on the HP web sight to guide me in getting W10 to use my printer.   But you had the answer righ at your finger tips.

Thank you agian,

Denise

[Dragon-Fur]

Denise,

You are welcome.

I am pleased we could help you continue to use your HP printer with your new setup.

Happy Printing!

When you see a Post that helps, inspires, provides fresh insight,

or teaches you something new, click the Thumbs Up on that Post.

Fixed / Answered? Click that post Accept as Solution to help others find Answers.