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‎03-20-2017 12:52 PM

HP Recommended

I just got a different laptop and can't install my 4795 printer on it.  it's a dell E7470 with Windows 7.0  (64bit).    This printer has beeb working perfectly with 4 other laptops and two of them have Windows 7.0.    I have a screen shot of the error message

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-20-2017 11:59 PM

HP Recommended

Hi,
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.

Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Open the Setup folder.
Locate the usbready.exe file and rename it into usbready.old.exe
Browse back to the main extraction folder (the folders who starts with 7z) and launch the Setup.exe file.

Now follow the installation and check for any difference.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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3 REPLIES 3

‎03-20-2017 01:00 PM

HP Recommended

Hi,

May you attach the screenshot or clarify the error message you get?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎03-20-2017 01:20 PM

HP Recommended

Screenshot 2017-03-20 13.27.09.jpg

Was this reply helpful? Yes No

‎03-20-2017 11:59 PM

HP Recommended

Hi,
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.

Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Open the Setup folder.
Locate the usbready.exe file and rename it into usbready.old.exe
Browse back to the main extraction folder (the folders who starts with 7z) and launch the Setup.exe file.

Now follow the installation and check for any difference.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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