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Guidelines
To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Officejet 6500 All-in-One Printer - E709a
Microsoft Windows 10 (64-bit)

I'm eager to extend the life of my working printer. 

I purchased regular black in vs an XL cartridge for the 1st time.

It's an HP Original Black Ink 920 cartridge

Error message states: cartridge appears to be missing or damaged.

The cartridge is brand new and in good shape as far as I can tell. 

I've tried everything I can think of.

Suggestions? Please!

1 REPLY 1
HP Recommended

Hi @environmental98,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

If you have already performed the steps from the document Ink cartridge errors and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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