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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP OfficeJet 6950 All-in-One Printer
Microsoft Windows 10 (64-bit)

I had a printer notification, to replace the magenta cartridge.
After replacement, the magenta has "Cartridge Failure", but the printer complains about cyan "Missing or Damaged".
 
I tried to reinsert the two cartridges, same problem, but now all cartridges are broken.
 
Yellow: "Missing or Damaged"
Black: "Cartridge Failure"
 
The printer used 903 cartridges, these are not listed here:
https://support.hp.com/in-en/document/ish_1721989-1461843-16
 
What can I do now?
All cartridges are original from instant ink!

But the magenta cartridge dripped a little strangely after opening, first had to use a cloth to catch the drops.

3 REPLIES 3
HP Recommended

I take out all cartridges and put them back in, all of them where fine expect yellow.

 

... reinsert yellow, same error ... after I reinsert all cartridges again:

ERROR CODE 0XB846577C

 

I wanted to change only one partone and there are only problems.

HP Recommended

Hi @wini22,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction over the phone to fix it.

 

I've sent you a private message with further instructions to talk to instant ink support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
HP Recommended

Hi @Rainbow23,

 

 

I have an update. After the error, I pressed the power button. On the next start, I printer complain about a power off and the message was gone. I removed and reinsert the cartridges a few times, now the printer is in a state with all cartridges are ok.


This was not the first time, I changed the cartridges and an possible cartridge failure appears. The problems are getting worse, I have to spend days trying to reinsert a cartridges when one cartridge is empty.

 

What can be the reason? The contacts in the printer and cartridges are clean.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.