instant ink status cannot print press ok to connect printer to update status

[EEmZ]

2 error messages as soon as I send print job to printer: 

First: instant ink status, Cannot print. Press ok to connect printer to update status. I hit "Ok", it leads me to another error message, which is

Update in Progress. Update is in progress, this may take several minutes. You can check HP Instant Ink Status by touching the ink icon from the home menu.

However, there is never update happening.

I tried, restart my Mac and printer, reset printer to factory default, reset wifi to factory default, turn off IPv6, changing DNS to 8.8.8.8, reinstall printer on Mac, update the printer driver to 3.8 via HP Easy Start software. 

None of those works.

Please help! 

[A_Gayathri]

Hi @EEmZ,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[EEmZ]

So unsubscribing instant Ink doesn't help.

After the instant Ink is canceled, I got the following error msg:

"Cannot print. Press OK to connect printer to update status.". then I click OK, then I got another error msg:

"Web Services must be enabled to use this feature. Go to the Home screen and touch to [icon] enable Web Services."

Then I enable the web services but then after I enable the web services, I got yet another error msg:

"Update in Progress. This may take several minutes. You can check HP Instant Ink Status by touching the ink icon from the home menu."   

The update never happens and the printer stuck there. It won't print anything.