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‎04-14-2019 05:57 AM

HP Recommended

am trying to install an upgrade on my hp envy 7640 all in one printer and it is asking for an ip address which i cannot find. can someone hlp me?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2019 04:45 PM

HP Recommended

@debs0110, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

 

  • Are you trying to update the printer firmware?
  • How is the printer connected to your computer?
  • What is the Operating System installed on your Computer?

 

The IP address of the printer can be found by tapping on the Wireless icon on your printer display.

 

Let me know if you need further assistance.

 

Keep me posted

Cheers 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎04-15-2019 04:45 PM

HP Recommended

@debs0110, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

 

  • Are you trying to update the printer firmware?
  • How is the printer connected to your computer?
  • What is the Operating System installed on your Computer?

 

The IP address of the printer can be found by tapping on the Wireless icon on your printer display.

 

Let me know if you need further assistance.

 

Keep me posted

Cheers 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎04-16-2019 03:49 AM

HP Recommended

thank  you, that solved that problem, but now it is telling me that my  driver is unavaailable. how do i fix that?

Was this reply helpful? Yes No

‎04-16-2019 02:27 PM

HP Recommended

@debs0110

 

To provide you with an accurate solution, I would need a few more details-

  • How is the printer connected to your computer?
  • What is the Operating System installed on your computer?

 

Keep me posted.

Cheers 🙂

 

 

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎04-16-2019 04:41 PM

HP Recommended

problem fixed thankes

Was this reply helpful? Yes No

‎04-17-2019 08:41 AM

HP Recommended

@debs0110

 

I am glad everything is up and running.

 

Do get back to us in the future for any further assistance.

 

Thanks 🙂

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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