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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Color LaserJet Professional CP5225dn Printer
Microsoft Windows 10 (64-bit)

 

Hi I'm hoping someone can help or point me in the right direction i'm having issues printing in color from our 5225DN the first pic is from a seperate printer and how it should look the 2nd pic is how our printer is printing the image and the 3rd pic is the color report from the 5225dn as seen there's only an issue when prints are recieved from pc's laptops etc... the diags looks absolutely fine.

 

PXL_20220414_083919362.jpg

 

1 REPLY 1
HP Recommended

If all toners are printing properly in diagnostics, then the issue may be caused by an incorrect driver being used which results  in a colors being misinterpreted. 

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