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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎08-29-2020 09:47 AM

HP Recommended
Product: HP Officejet Pro 6830 printer
Operating System: Microsoft Windows 10 (64-bit)

I had a message that the printhead was damaged so I ordered a new one from HP.   I installed it following the online instructions and installed new ink cartridges.  Turned the printer on and now have a message "carriage jam"   and says the carriage cannot move and there is an obstruction.  The print carriage does move and there is absolutely no paper or any type of obstruction.  I don't understand why I get have this message.

 

Also, when I turn on the printer the print cartridge slams to the right side before it stops at the proper possition on the bar.    Message comes up again "carriage jam".      Why is the cartridge slamming... it used to glide on the bar slow and easy. 

1 REPLY 1

‎08-31-2020 12:40 PM

HP Recommended

@RMG41

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/product/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/docum...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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