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To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
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‎06-29-2025 04:42 PM

HP Recommended

it says 0X83C00009

Reply
1 REPLY 1

‎07-01-2025 08:36 AM

HP Recommended

@Aliyu3, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

The error code 0X83C00009 on your HP printer typically indicates a firmware or internal hardware issue. Let's walk through a few steps to help resolve this:

Power Reset the Printer

Sometimes a simple reset can clear internal errors:

  • Turn off the printer and unplug the power cord from both the printer and the wall outlet.
  • Wait for 60 seconds.
  • Plug the power cord back in and turn the printer on.

Check if the error persists.

 

Use HP Smart's Diagnose & Fix Tool

If you're using a Windows or macOS computer, the HP Smart app has a built-in tool to automatically detect and fix common issues:

  • Download or open the HP Smart app: HP Smart
  • Open the app and click on Diagnose & Fix (bottom left on Windows, top menu on macOS).
  • Follow the on-screen instructions.

This tool can resolve:

  • Print queue errors
  • Offline printer issues
  • Driver mismatches
  • Firmware update problems

Update Printer Firmware

Outdated firmware can sometimes cause error codes:

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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