laser jet printer MFP M227 fdw

[BrendaE1957]

I have followed the directions on how to print 2 sided copies but nothing is working.  Connection to internet is fine but it will also not allow me to E print without an error.  Back to double sided copies.  When I select "manually turn paper" or "print on both sides." On the manual turn paper, it does not prompt to turn paper and print both sides does not give prompts on turning page.  I have unplugged printer, laptop and internet in hopes it would remedy on it's own but that did not work either.  I have also followed other posts on printer spooler files but when I type %WINDIR%\system32\\spool\printers, it does not go to delete files and I receive a message:  please provide correct spelling, which it is correct..  I am hoping that someone can come up with a solution.

[Sneha_01]

Hi @BrendaE1957 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with multiple issues related to your HP LaserJet MFP M227fdw, particularly with double-sided printing and ePrint errors. Let’s break it down and address each issue step by step:

1. Double-Sided (Duplex) Printing Issue

If you're trying to print double-sided (duplex) and it’s not working, there could be a couple of things happening:

a) Check Printer Settings

• Print on Both Sides (Automatic): If your printer supports automatic duplex printing, this option should print both sides without you needing to manually flip the paper.
  1. Go to your print settings on your laptop.
  2. When you select Print, click on Printer Properties or Preferences.
  3. Look for an option like "Print on Both Sides" or "Duplex Printing" and ensure it’s set to "Long Edge" or "Short Edge" (depending on your preference).
• Manually Turn the Paper: If you don’t have automatic duplex printing, this will print one side, then prompt you to flip the paper. However, some systems might not prompt you automatically—this is where things can get tricky. You might need to manually turn the paper once the first side is printed.

b) Ensure Duplexer is Installed

The HP LaserJet M227fdw has automatic duplexing (double-sided printing) capabilities, but this function must be enabled. Make sure the duplexer (the component that handles double-sided printing) is properly installed and that the paper trays are correctly loaded.

c) Print Manually

If the printer isn’t automatically prompting you, you can manually print double-sided:

1. Print the odd-numbered pages first.
2. After those pages finish printing, reinsert the paper into the tray according to the printer’s instructions for printing on the second side.
3. Print the even-numbered pages by selecting only those in your print settings.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[BrendaE1957]

I'm sorry, I put I put my comments on feedback.  I have purchased two warranties by mistake for my HP printer but it still shows it is out of warranty.  I have called and provided my serial number, but it is not accepted.  I really need to speak to tech support without having to provide a serial number.  Your help would be greatly appreciated.

[BrendaE1957]

I sent another reply to your post but my question has still not been answered.  I asked if there is a way to contact tech support without having to use my serial number because it does not allow me to and states that it is out of warranty, which I paid twice to have it updated and it still says that it is out of warranty.