laserjet pro m118dw goes offline all by itself and sometimes is hard to get back on line

[DMR67]

the printer takes itself off line (or something is causing it) and sometimes is difficult to get back on line

[Betty0610 · Accepted solution]

@DMR67

Welcome to the HP Support Community.

Are you using the HP Smart App on your PC? If not, you may try and install to see if that works: https://support.hp.com/in-en/document/c04675142. If yes, uninstall and reinstall it.

If the issue persists, try these steps:

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue still persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[DMR67]

Thank you. I'll give this a try and see what happens.

DMR

[DMR67]

I've used HP lasers printers for the better part of 40 or 50 years. I had a minor problem, an annoyance. I have done exactly what was suggested -- as best I could because not everything that I was told to do was possible. Now, I have 0, zero, absolutely no connection to my printer and I'm more than a little irritated.

I have no idea what to do now. But I'm tempted to throw the printer and HP into the recycling bin and go buy something I can use.

[DMR67]

It didn't work and now I have a fancy, expensive paperweight. Directions are confusing and often contradictory. I guess I'll have to call the Geek Squad to come out and fix this *&(* thing. May I send HP the bill?

[Betty0610]

Create & Use TCP IP port

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[DMR67]

I hate to say it, but the information you gave me did not work. I ended up deleting the printer and its software and reinstalling. Now it works.

[Betty0610]

Those are the steps I gave you in my first post, Glad it worked.

Do get back to us in the future for further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[DMR67]

That's what I did a few days ago and all is good. So far.