leaves out whole sections of text

[EPD21]

ive tried aligning ive tried aligning and cleaning nothing works it literally cuts out whole sections of text- my old one died last week and now this!!!

Please diont send me the usual [edited] HP I need solutions not pre made answers that achieve nothing-just like your last attempt at 'support'

[zoey7886]

@EPD21, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding the printer issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Let’s break it down into the real causes that make this happen:

1. Driver / Print Settings Issue

If it’s skipping whole blocks of text, often the file is being sent incorrectly.

Try this test: print a diagnostic page directly from the printer’s control panel (not from your computer).

If the diagnostic page also has missing sections → it’s a hardware/ink issue.

If the diagnostic page prints fine → it’s a software/driver issue.

If it’s driver-side, uninstall the printer completely, then reinstall it using the full HP driver package (not just Windows auto driver).

2. Paper Size / Layout Conflict

Sometimes the printer thinks it’s printing Letter while the file is A4 (or vice versa). That can chop off text.

Double-check in the Printer Properties → Advanced → Paper Size that it matches the paper in the tray.

3. Ink Delivery / Printhead Block

You said you already cleaned/aligned. Here’s the next level:

Run “Deep Cleaning / Printhead Cleaning” from the printer software 2–3 times.

Check if the nozzle test pattern shows missing blocks.

If whole areas are missing, it means the printhead is blocked or not seated correctly.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,