light and dark print type from hp 5520

[mww458]

hp5520   prints every other type line light and dark

[A_Gayathri]

Hi @mww458 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Photosmart 5520 e-All-in-One Printer is printing every other text line alternately light and dark, the issue could be related to the ink cartridges, printhead alignment, or software settings. Here's a step-by-step guide to troubleshoot and resolve the problem:

1. Check the Ink Levels

• On the printer’s display, go to Settings > Tools > Estimated Ink Levels.
• Replace any low or empty cartridges with genuine HP cartridges.

2. Run a Printhead Cleaning

• On the printer's display, navigate to Settings > Tools > Clean Printhead.
• Print a test page to check if the issue persists. You might need to run the cleaning process multiple times.

3. Align the Printhead

• Navigate to Settings > Tools > Align Printer.
• Follow the on-screen instructions and print an alignment page. This ensures proper ink distribution.

4. Print a Diagnostic Page

• Navigate to Settings > Tools > Print Quality Report.
• Look for inconsistencies in the diagnostic page, such as faded areas or streaks. This can help pinpoint whether the problem lies with the cartridges or the printhead.

5. Update or Reinstall the Printer Driver

• Visit the HP Support website and download the latest drivers for your HP Photosmart 5520.
• Uninstall the current driver:
  • On your Windows computer, go to Control Panel > Devices and Printers.
  • Right-click the printer and select Remove device.
• Install the updated driver and try printing again.

6. Manually Clean the Printhead (If Necessary)

• Remove the ink cartridges and gently clean the copper-colored contacts with a lint-free cloth slightly dampened with distilled water.
• Allow the printhead to dry for 10 minutes, then reinstall the cartridges.

7. Check Printer Settings

• Make sure you’re printing in the correct quality mode:
  • Go to Print Preferences in your software.
  • Select Best or Normal quality instead of Draft mode.
• Ensure paper type matches the settings.

8. Test with Different Documents

• Try printing different types of files to confirm if the issue is with the printer or the specific document formatting.

Refer to this document: HP Photosmart 5520 e-All-in-One Printer series User manual

HP Deskjet, Photosmart 5520 printers - No black ink, wrong colors, other print quality issues
 

I hope this helps. 

Take care and have a good day.

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