liines on printed page

[TheCol]

Normally printing on command of PC is fine.  Printing with original on glass no problem.  When using document feeder I pick up several parallel lines on output page.  All.  What do I need to clean or what?

[Betty0610]

@TheCol

Welcome to the HP Support Community.

Does this happen while copying and scanning?

Clean the plastic and glass strips inside the document feeder with a soft, lint-free cloth sprayed with glass cleaner.

NOTE: 

Some printers ship with a document feeder cleaning cloth. If you have the cloth, load it into the document feeder and start a copy job to clean the scanner mechanism.

1. Turn the printer off, disconnect the power cord, and then remove the battery if your printer has one.

2. Depending on your printer model, open any top cover, document feeder tray, and scan document feeder cover.

3. Look for and remove any dust or debris from inside the document feeder.

4. Spray a soft, lint-free cloth with glass cleaner, and then wipe the scanner glass and the white strip on the underside of the document feeder until clean, dry, and streak-free.

      CAUTION: 

   To protect the interior printer parts, do not spray the cleaner directly on or into the printer.

5. Securely close any covers and trays that you opened.

6. Reconnect the power cord to the printer, and then try making a copy.

If the issue persists, continue to the next step.

Step 2: Clean the ADF rollers

If lines in copies persist when using the ADF, clean the rollers or separator pad.

1. Turn the printer off, disconnect the power cord, and then open the ADF cover.

2. Find any paper pick rollers and the separator pad inside the ADF. These parts have a rubber coating.

   

3. Lightly dampen a clean, lint-free cloth with distilled or filtered water, squeeze any excess liquid from the cloth, and then wipe any residue off the rollers and separator pad.

4. Leave the ADF cover open for two minutes to allow the parts to dry, and then close the cover.

5. Reconnect the power cord to the printer, and then try making a copy.

Let's try to reset the Printer here:

Turn the printer on, if it is not already on.

1. Wait until the printer is idle and silent before you continue.

1. With the printer turned on, disconnect the power cord from the rear of the printer.

1. Unplug the power cord from the wall outlet.
2. Wait at least 60 seconds.
3. Plug the power cord back into the wall outlet.
4. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
5. Reconnect the power cord to the rear of the printer.
6. Turn on the printer, if it does not automatically turn on.
7. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[TheCol]

only when using document feeder!

I'll try what you suggest.

Many thanks

[Betty0610 · Accepted solution]

Does this happen while copying too?

[TheCol]

no.  only when using document feeder.  The cleaning hints offered before seem to work pretty well.  Thanks, again.

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)