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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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https://www.youtube.com/watch?v=4BT8bAPxwS0&ab_channel=MrElijah-ITSupportAndSolutionProvider
I am guessing the cartridge is not genuine.
Below are some official guides that might answer one or more of your questions
Instant Ink account management
Solve Instant Ink cartridge and printer problems
Instant Ink shipment questions
Fixing Instant Ink cartridge errors
Enrolling in HP Instant Ink
Cancel your ink account
HP printers - Fixing Instant Ink enrollment error codes (HP Smart app)
HP printer ink cartridge issues including 'Incompatible', 'Missing', 'Failure' and enrollment errors
Check HP printer ink or toner levels
Terms of service including phone contact information
While HP Instant Ink printers can be used with no subscription, select HP Plus printers may require a subscription to operate.
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did you confirm the cancellation? the one thing I can see as a problem is that the subscription is valid until the end of the current billing period. So if you cancelled, installed the cartridge but your billing cycle ended after you installed that cartridge it has likely been tagged as a Instant Ink cartridge and now will not work.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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For what it is worth, This video shows how to determine if your LaserJet toner is genuine.
There are still a few HP laserjet printers that actually check the toner and will refuse to print.
Thank you for using HP products and posting to the community.
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problem please mark this as a solution so others can find it
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