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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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As you can see from the picture I have toner in the cartridges but black while it is printing is faded and magenta is not printing at all. This problem happened after I moved perhaps the printer got jostled around? Thanks for any help
HP Recommended
Likely you only have an issue with the magenta. The black in the section where it shows the toner level looks good, the faded text elsewhere suggests that HP may be using composite color for the text which would result in the fading you are seeing.
Either you have a defective cartridge or one of the contacts for that color is damaged. If remove all the cartridges and examine the left wall of the toner cartridge cavity you will see 4 sets of contacts that correspond to each of the colors. They should all be clean and identical to each other. Photo below is an example for location, not a picture of your actual model.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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