malfunction after install firmware

[Guy142]

after I installed a new toner cartridge, which is not an original from HP, I was asked to install a new firmware.

Shortly after went the printer in the error and shows rd in the display despite several attempts to reset the printer even with HP-Support, nothing changed about the error. Although I have put back the original cartridge in the mean time. 

[Kuroi_Kenshi]

Hi @Guy142,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Reset the Printer

• Turn off the printer and disconnect the power cord.
• Wait for at least 30 seconds.
• Reconnect the power cord and turn on the printer.

2. Reinstall the Original HP Firmware

• Visit the HP Support Website and navigate to the drivers and firmware section for your printer model.
• Download the latest firmware for your HP LaserJet MFP M140we.
• Follow the instructions on the HP support page to properly install the firmware on your printer.

3. Verify and Reinstall HP Toner Cartridge

• Ensure that the original HP toner cartridge is properly installed.
• Make sure the cartridge is seated correctly, and the protective tape has been removed from the new toner cartridge.

4. Restore Printer to Factory Settings

• Access the printer’s settings via the control panel or HP Smart app to perform a factory reset.
• Navigate to the Setup Menu > Service or Maintenance > Restore Defaults.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Guy142]

Hello Kuroi.

Thank you for your suggested solution.
The problem is that I can no longer connect to the printer.
Neither via wifi nor via the usb connection.
Not even when I disconnect the printer from the power supply,

Although I have disconnected the printer from the power supply, i.e. unplugged it for 30 seconds or longer.

I have also long since replaced the non-original toner cartridge with the old, original Go/cartridge.
But no chance. I can no longer access the printer.
It's as if it completely locked up due to the software after I installed the new firmware.
Even HP's telephone support no longer knows what to do.
Actually, I find it impertinent of HP to block my printer in this way.

Best regards
Guy142

[SergeyTs]

Good day. I have the same problem. At first, the printer reported an error and a problem with the cartridge, and after updating and resetting to factory settings, I lost access to the printer.
To connect the printer via WiFi, the HP Easy Start program helped me. But the problem has not yet been solved, because for all requests/commands to the printer, I receive the message "Printer is busy. Repeat the request later."😵
This is just a nightmare. It's incredibly annoying! 😡

Sorry for the errors in the text. I am writing through Google Translate

[Kuroi_Kenshi]

Hi @Guy142,

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,