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‎03-27-2021 03:06 PM

HP Recommended
Product: HP 5200 series
Operating System: macOS 11.0 Big Sur

Since the firmware was updated in  january, 2021, I noticed once in a while if I manually shutdown the the printer, it takes unusually to shut down. Ay least a half hour goes by, it is seems to be stuck shutting down. It seems the prior firmware seems to work a lot better. Usually a few minutes or sometimes immediately. Right now I am running a auto-shutdown mode to see if it will shut down automatically.

Category:
1 REPLY 1

‎03-30-2021 08:52 AM

HP Recommended

@skipc56

 

Welcome to the HP support community.

 

You might have to reset the printer to fix this issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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