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To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎07-29-2025 04:19 PM

HP Recommended
Product: HP OfficeJet 6958 All-in-One Printer

There is a problem with the printhead

Reply
1 REPLY 1

‎07-31-2025 06:38 AM

HP Recommended

@RaulB2, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

 The error message "There is a problem with the printhead" on your HP OfficeJet 6958 typically indicates a hardware issue with the printhead or ink system. Here are the steps you can follow to try and resolve this:

Reset the Printer

A simple reset can sometimes clear temporary errors.

  • Turn on the printer.
  • With the printer on, unplug the power cord from the back of the printer and from the wall outlet.
  • Wait for 60 seconds.
  • Plug the power cord back into the wall outlet and then into the printer.
  • Turn the printer back on.

Check if the error persists.

Remove and Reinstall Ink Cartridges

  • Open the ink cartridge access door.
  • Wait until the carriage stops moving.
  • Remove all cartridges.
  • Reinsert each cartridge into its correct color-coded slot until it clicks into place.
  • Close the access door.

 

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