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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- message printer offline, but printer is on, connected,wirele...

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1 REPLY 1
10-07-2024 03:30 PM
Hi @GeraldP10,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your printer is showing as "offline" even though it is on and connected to Wi-Fi, here are some troubleshooting steps you can follow:
Step 1: Check Printer Status
Restart the Printer:
- Turn off the printer, unplug it for a minute, then plug it back in and turn it on.
Check Printer Display:
- Ensure that there are no error messages or warnings displayed on the printer itself.
Step 2: Check Network Connection
Ensure Wi-Fi Connection:
- Make sure the printer is connected to the same Wi-Fi network as your computer.
- You can print a network configuration page from the printer to check the connection.
Reconnect to Wi-Fi:
- If the printer is not connected, reconnect it to your Wi-Fi network through the printer’s control panel.
Step 3: Set Printer to Online
- Change Printer Status on Computer:
- Go to Settings > Devices > Printers & Scanners.
- Select your printer and click on Open queue.
- Click on Printer in the menu and ensure that Use Printer Offline is unchecked.
Step 4: Update Printer Drivers
- Update Drivers:
- Visit the HP support website (or the manufacturer’s website if it’s another brand) to download and install the latest drivers for your printer.
Step 5: Run the Printer Troubleshooter
- Use Windows Troubleshooter:
- Go to Settings > Update & Security > Troubleshoot > Additional Troubleshooters.
- Select Printer and run the troubleshooter.
Step 6: Restart Print Spooler Service
- Restart the Service:
- Press Win + R, type services.msc, and press Enter.
- Find Print Spooler, right-click it, and select Restart.
Step 7: Check Firewall and Security Software
- Temporarily Disable Firewall:
- Sometimes, firewalls can block printer connections. Temporarily disable your firewall or antivirus software to see if that resolves the issue.
Step 8: Reinstall the Printer
- Remove and Re-add the Printer:
- In Printers & Scanners, remove the printer and then re-add it by clicking on Add a printer or scanner.
Step 9: Use IP Address to Add Printer
- Add Printer via IP:
- If it’s a network printer, you can add it using its IP address:
- In Printers & Scanners, click on Add a printer or scanner, then The printer that I want isn’t listed.
- Select Add a printer using a TCP/IP address or hostname and enter the printer's IP address.
- If it’s a network printer, you can add it using its IP address:
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
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