message printer offline, but printer is on, connected,wireless

[GeraldP10]

message: printer offline, but printer is on, connected, wireless

cannot send doc from computer to printer

[Sneha_01]

Hi @GeraldP10,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer is showing as "offline" even though it is on and connected to Wi-Fi, here are some troubleshooting steps you can follow:

Step 1: Check Printer Status

Restart the Printer:

• Turn off the printer, unplug it for a minute, then plug it back in and turn it on.

Check Printer Display:

• Ensure that there are no error messages or warnings displayed on the printer itself.

Step 2: Check Network Connection

Ensure Wi-Fi Connection:

• Make sure the printer is connected to the same Wi-Fi network as your computer.
• You can print a network configuration page from the printer to check the connection.

Reconnect to Wi-Fi:

• If the printer is not connected, reconnect it to your Wi-Fi network through the printer’s control panel.

Step 3: Set Printer to Online

1. Change Printer Status on Computer:
   • Go to Settings > Devices > Printers & Scanners.
   • Select your printer and click on Open queue.
   • Click on Printer in the menu and ensure that Use Printer Offline is unchecked.

Step 4: Update Printer Drivers

1. Update Drivers:
   • Visit the HP support website (or the manufacturer’s website if it’s another brand) to download and install the latest drivers for your printer.

Step 5: Run the Printer Troubleshooter

1. Use Windows Troubleshooter:
   • Go to Settings > Update & Security > Troubleshoot > Additional Troubleshooters.
   • Select Printer and run the troubleshooter.

Step 6: Restart Print Spooler Service

1. Restart the Service:
   • Press Win + R, type services.msc, and press Enter.
   • Find Print Spooler, right-click it, and select Restart.

Step 7: Check Firewall and Security Software

1. Temporarily Disable Firewall:
   • Sometimes, firewalls can block printer connections. Temporarily disable your firewall or antivirus software to see if that resolves the issue.

Step 8: Reinstall the Printer

1. Remove and Re-add the Printer:
   • In Printers & Scanners, remove the printer and then re-add it by clicking on Add a printer or scanner.

Step 9: Use IP Address to Add Printer

1. Add Printer via IP:
   • If it’s a network printer, you can add it using its IP address:
     • In Printers & Scanners, click on Add a printer or scanner, then The printer that I want isn’t listed.
     • Select Add a printer using a TCP/IP address or hostname and enter the printer's IP address.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support