• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-15-2024 01:25 PM

HP Recommended
Product: HP OfficeJet 5745 e-All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

I get a message that something is wrong with the printer, and to turn it off and back on. Eventually I get to the point where the display is all blue, has an 8-figure code (a different code every time) and an icon that looks like a power button. I've had the three icons to the left of the display flash, and when I touch one, they all disappear. And the blue wi-fi light is flashing. At one point yesterday I had the normal display screen, but when I touched it, the screen went back to all blue.

Category:
1 REPLY 1

‎08-15-2024 01:58 PM

HP Recommended

This sounds like a serious hardware problem. Unfortunately the repair cost are probably more than a used printer. Prices range from $40 local pick-up to $100 shipping total.

 

Try a factory reset if you can get it to show the control panel

The 5740 and 5746 are listed but the 5745 may have the same secret reset


Click here and read this if you need to reset the printer. Or watch the video here for 5750 5756

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.