missing failed printhead

[georgeyy]

hp 8610 printhead missing or not installed correctly

[A_Gayathri]

Hi @Georgeyy,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Officejet Pro 8610 e-All-in-One Printer is displaying a "Missing or Failed Printhead" error message, you can try the following troubleshooting steps to resolve the issue:

1. Check Printhead Installation:
• Make sure that the printhead is properly installed. Open the printer cover and ensure that the printhead is securely in place.
2. Restart the Printer:
• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds before plugging it back in and turning it on.
3. Update Firmware:
• Ensure that your printer's firmware is up-to-date. Visit the HP website and download the latest firmware for your printer model. Follow the instructions provided to update the firmware.
4. Clean Printhead Contacts:
• Turn off the printer and unplug it.
• Open the printhead access door.
• Remove the printhead and clean the electrical contacts on the printhead and in the printer with a lint-free cloth moistened with distilled water.
• Allow the contacts to dry completely before reinstalling the printhead.
5. Reset the Printer:
• Turn off the printer and unplug it.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.
6. Check for Physical Damage:
• Inspect the printhead for any visible damage. If you find any, you may need to replace the printhead.

I hope this helps.

Take care and have a good day.

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