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‎08-21-2019 11:40 PM

HP Recommended

my HP officejet 6700 premium has message: missing or failed printhead.

Have tried all the options suggested by HP support community. Still no luck resolving the issue. what next?

1 REPLY 1

‎08-24-2019 11:49 AM

HP Recommended

@karwasher

 

Welcome to HP support community.

 

Reset the printer

  1. Turn the printer on, if it is not already on.

  2. Wait until the printer is idle and silent before you continue.

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the wall outlet.

  5. Wait at least 60 seconds.

  6. Plug the power cord back into the wall outlet.

    NOTE: 

  7. HP recommends connecting the printer power cord directly to the wall outlet.

  8. Reconnect the power cord to the rear of the printer.

  9. Turn on the printer, if it does not automatically turn on.

  10. Wait until the printer is idle and silent before you proceed.

Update the printer firmware

Refer this HP document for the steps to update the firmware:- Click here

 

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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