my 6980 inkjet will not clear "paper jam" message

[opheliapossum]

My 6980 printer had a paper jam which I was able to completety clear. I was  then able to use printer utility to print a test page just fine. but the printer refuses to recognize that the paper jam has been cleared, and so it continully gives me the message: on my MAC : "paper jam" - and won't  print a regular document. I rebooted several times, turned off all power to the unit, gave it lots of time... nothing. What do I do next? Is there a way to clear the memory or is the computer inside this printer finally shot?

[Flower_Bud · Accepted solution]

Hi @opheliapossum,

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

As I understand, you're getting error message "Paper Jam"

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it was working fine?

Were there any hardware/software changes made? 

Let's follow troubleshooting steps from the link: Paper Jam

Let me know how that pans out

I hope you have a good day ahead,

And feel free to ask any other queries as well,

Considering, this forum has some of the best people in the world available and ready to help.

[opheliapossum]

In reply to your previous message: the printer was working just the day before. I have not made any changes, or added anything at all. I will check out your link on paper jam.... 

[Flower_Bud]

@opheliapossum,

Thank you for the information. Let's try those troubleshooting steps and keep me posted!

Cheers!

[opheliapossum]

OK so I did the last few steps: namely finding that clutch, holding it in and turning the wheels.... followed through with complete restart of computer, etc...

[Flower_Bud]

@opheliapossum,

Thank you for responding,

It's great to have you back 😉

Did those troubleshooting steps resolve the issue?

Let me know!

[opheliapossum]

yes, the exact information on how to re-set the rollers inside the machine. plus restart the computer. those things from the link you sent. were essential to solving the problem. 

[Flower_Bud]

@opheliapossum,

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead. 🙂

Happy Holidays 🙂