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‎06-06-2025 12:05 AM

HP Recommended
Operating System: Other

My  HP 9013 printer is not printing, when I sent from my Computer (Mac OS15.5) the printer receive the information but doesn't print.

Even if I try to copy a simple document from the glass it's not printing

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1 REPLY 1

‎06-06-2025 01:25 AM

HP Recommended

Hi @miguel27410 

1. Please try to make a Printer Status report following steps from next video:

>> https://www.youtube.com/watch?v=AjiyD2AjM4Y&ab_channel=HPSupport

 

2. Check that the Printer Status Report should look like the next image:

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif HP_Expert_2025_ferRX.png


@ferRX / I am a volunteer posting answers on my own time.
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