• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎06-06-2025 12:05 AM

HP Recommended
Operating System: Other

My  HP 9013 printer is not printing, when I sent from my Computer (Mac OS15.5) the printer receive the information but doesn't print.

Even if I try to copy a simple document from the glass it's not printing

Tags (1)
Reply
1 REPLY 1

‎06-06-2025 01:25 AM

HP Recommended

Hi @miguel27410 

1. Please try to make a Printer Status report following steps from next video:

>> https://www.youtube.com/watch?v=AjiyD2AjM4Y&ab_channel=HPSupport

 

2. Check that the Printer Status Report should look like the next image:

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif HP_Expert_2025_ferRX.png

.
@ferRX / I am a volunteer posting answers on my own time.
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.