my HP Officejet 3830 icon missing from my desktop

[Mel98]

For a couple of years, I have been able to use an HP desktop icon (not the HP Doctor) to print, scan and copy. I have used it to scan many documents into the .pdf format, very convenient. Now, the icon disappeared from my desktop and I can only scan directly on the wireless printer. And, it will not scan as a .pdf. Can I get that icon back?

[Kumar0307]

@Mel98, Welcome to the HP Support Community!

The icon you are referring to is the HP Printer Assistant. Let us try these steps: 

Clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing and scanning.

Hope this helps! Keep me posted. 

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