my HP ink advantage 3545 printer is showing the 'now printing alignment page'but does not print

[dachitley]

I just installed a new genuine HP colour cartridge in the printer and the printer went into the alignment mode. The printer displays a message of 'Now printing alignment page....'but does not print anything.Tried hard resetting the printer but to no avail again it displays the same message once it has intimated to load plain paper into the input paper tray.Request you to please help in the matter.

[Flower_Bud]

@dachitley

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

As I understand, your printer is stuck at a message "Now printing alignment page"

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it worked fine?

Let's try these steps to resolve the issue. Click the link: https://support.hp.com/us-en/document/c04619294

Step 2: Reset the printer

Step 3: Use genuine HP ink cartridges

Step 4: Evaluate the alignment page

Step 6: Clean the printhead or ink cartridge

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as well,

Considering, this forum has some of the best people in the world available and ready to help.

[dachitley]

@Flower_Bud
Buddy thanks for the solution but i tried them on and nothing happened.The printer still says 'Now printing alignment page... '.It says the same even when i did a hard reset as you said by removing power cables and cartridges.

[DavidSMP · Accepted solution]

@dachitley,

I read the response. Thanks for the update. It is wonderful to hear from you. As @Flower_Bud is out for the day, Ia m responding on her behalf. If the issue persists despite trying all the steps and replacing the ink cartridge, then the printer may have a hardware issue and might require a replacement as suggested by the document.

I am being honest about it by keeping your best interest in mind without beating around the bush.

HP Support can be reached by clicking on the following link: 

1. Click on this link –  www.hp.com/contacthp/  
2. 2) Click on “Continue as guest”.
3. 3) Enter the serial of your device.
4. 4) Select the country from the drop-down.
5. 5) Click on “Show Options”.

Fill the web-form. A case number and phone number will now populate for you.
They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

 Cheers!

[dachitley]

Done I visited the nearest service station and the problem is bow resolved.

[DavidSMP]

@dachitley,

It is awesome to know that the issue is resolved. Kudos to you for that. 

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution.  You've been simply amazing to work with and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.  

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂