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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- my HP printer keeps canceling jobs, without explaining why. ...

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05-03-2024
10:24 AM
- last edited on
05-09-2024
12:05 PM
by
JessikaV
does anyone have any idea of why this *&^% printer just "cancels" jobs, without explaining WHY??? It will certainly print out any reports from the printer itself, but not anything I am asking it to print....
[personal info removed] thank you!
05-05-2024 07:55 AM
Hi @LalaD01,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand how frustrating that can be. Printers can sometimes be a bit temperamental. Here are a few common reasons why a printer might cancel print jobs without explanation.
- Connection Issues: Ensure that the printer is properly connected to the computer or network. Sometimes, if there's a glitch in the connection, the print job may get canceled.
- Driver Problems: Make sure that you have the latest printer drivers installed on your computer. Outdated or corrupt drivers can cause issues with printing.
- Paper Jams: Even if there's no visible paper jam, there might be a small piece of paper stuck somewhere in the printer that's causing it to cancel the job. Open up the printer and check for any obstructions.
- Low Ink or Toner: If the printer is running low on ink or toner, it might cancel print jobs. Check the ink or toner levels and replace them if necessary.
- Print Queue: Sometimes, print jobs get stuck in the print queue, causing subsequent jobs to be canceled. Try clearing the print queue and then resend the print job.
- Settings: Check the printer settings to make sure that everything is configured correctly. Sometimes, a setting might be causing the printer to cancel jobs unexpectedly.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator