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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎02-03-2025 11:34 AM

HP Recommended
Product: HP ENVY 4500 e-All-in-One Printer

I have reset router, shut computer off, i have shut off and unplugged the printer. it still says offline, I have updated the drivers. until today I was able to get the printer to print once I shut it off and turned it back on,, I have wireless direct disable.

Category:
1 REPLY 1

‎02-07-2025 06:48 AM

HP Recommended

Hi @rjb68, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

Sounds like your HP ENVY 4500 has decided to take an unexpected wireless vacation—no forwarding address, no postcard, just a big ol’ "offline" sign! 😅 But don’t worry, we’ll reel it back in.👍
 

Since you've already tried the classic "turn it off and on again" routine (a true tech ritual), let's level up our troubleshooting game: 
🛠️ Mission: Bring the Printer Back Online
 

Double-check the Wi-Fi connection – Make sure your printer and computer are on the same Wi-Fi network band (2.4 GHz is your best bet, as some printers don’t vibe with 5 GHz).
Run the HP Print and Scan Doctor – This handy little tool from HP can work some behind-the-scenes magic and fix connection woes. Download it here.
Re-enable Wi-Fi Direct (at least for testing) – Even if you don’t usually use it, turning it on might help in a pinch.
Give your IP address a VIP seat – Set a static IP for the printer via the printer’s Embedded Web Server (EWS) to keep it from wandering off.
Forget & Re-add the printer – On your computer, remove the printer, restart, and re-add it via Devices & Printers or Printers & Scanners settings.
Check for sneaky firewalls – If your security software is feeling overprotective, it might be blocking the printer’s attempts to communicate. Try temporarily disabling the firewall and see if that helps.

You may refer to this document: https://support.hp.com/in-en/document/ish_2026537-1681507-16 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful!

 

Take care, and have an amazing day! 😇
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Max3Aj

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