my envy 5535 will not color print

[bazzrik]

My HP Envy prints fine in black but nothing in color. Ink levels are fine and are HP cartridges.

[Betty0610]

@bazzrik

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Are you able to copy in color?

Follow these steps to clean the printhead.

NOTE: 

To avoid issues that require cleaning, always turn the printer off with the Power button.

1. On the printer control panel, touch the Settings icon ().

2. Touch Tools, and then touch Clean Printhead. The printer cleans the printhead, and then prints a test page.

3. Check the print quality of the test page.

   • If the print quality is good, touch Done.

   • If the print quality is not good, touch Clean Again. The printer cleans the cartridges again, and then prints another test page.

NOTE: 

You might need to clean the printhead several times for optimal print quality.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-envy-5530-e-all-in-one-printer-series/5304881/model/5373119/...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[bazzrik]

I cleaned it several times as you suggeseted, but to make a long story short, both ink cartridges were lower than levels indicated. 

Because after getting several test prints, I was completely in low ink territory and once I reloaded, I was goood to go!

Thanks

-bazzrik 

[KrazyToad]

@bazzrik

It looks like you were interacting with @Betty0610, but he is out for the day. I'm KrazyToad

I'm glad you got this issue sorted out

Do visit our HP Forums and drop us a message anytime you need help

Thank you 😊