my hp 2742e printer is always displaying an i on the screen and printer is always in offline status.

[asifsyed123]

I'm seeing the I highlighed on my hp 2742e printer all the time and the printer is usually in offline mode. It doesn't print.

[A_Gayathri]

Hi @asifsyed123 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP DeskJet 2742e printer showing an "i" on the screen and being in offline status is likely related to a connectivity or configuration problem. Here are some steps to help you diagnose and fix the issue:

Step 1: Check Printer Connection

Power Cycle the Printer:

• Turn off the printer, unplug it from the power source, wait for 30 seconds, and then plug it back in and turn it on.

Check Wireless Connection:

• Ensure that the printer is connected to your Wi-Fi network. On the printer's control panel, go to the wireless settings and verify the connection.

Reconnect to Wi-Fi:

• If the connection is lost, you might need to reconnect the printer to your Wi-Fi network. Use the HP Smart app or the WPS (Wi-Fi Protected Setup) method to reconnect the printer.

Step 2: Ensure the Printer is Online

1. Set Printer Online:
   • On your Windows 11 computer, go to Settings > Devices > Printers & scanners.
   • Select your HP DeskJet 2742e printer from the list.
   • Click on Open queue.
   • In the printer queue window, go to Printer > Use Printer Offline and make sure it is unchecked.

Step 3: Update or Reinstall Printer Drivers HP DeskJet 2742e All-in-One Printer Software

Update Drivers:

• Download and install the latest drivers for your HP DeskJet 2742e from the HP Support website.

Reinstall Printer:

• Go to Settings > Devices > Printers & scanners.
• Select your HP DeskJet 2742e printer and click Remove device.
• After removing, restart your computer.
• Re-add the printer by clicking Add a printer or scanner and follow the instructions.

Step 4: Run HP Print and Scan Doctor HP Print and Scan Doctor

1. Download and Run Tool:
   • Download and install the HP Print and Scan Doctor from the HP website.
   • Run the tool to diagnose and fix any issues with the printer.

Step 5: Check Printer Status and Error Messages

Printer Error Code:

• The "i" symbol on your printer might indicate a specific error. Refer to the printer's user manual or visit the HP support page to find more information about the error code.

Clear Print Queue:

• Sometimes, print jobs stuck in the queue can cause the printer to go offline. Open the printer queue and cancel all documents.

Step 6: Perform a Printer Reset

1. Reset Printer:
   • With the printer turned on, disconnect the power cord from the back of the printer and from the wall outlet.
   • Wait at least 60 seconds.
   • Reconnect the power cord to the wall outlet and then to the printer.
   • Turn on the printer if it does not turn on automatically.

Refer to this document: HP DeskJet 2742e All-in-One Printer User manual 
HP printer is offline or unavailable

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.