my hp ENVY 7645

[Joebingles]

TRIED PRINTING A 2 PAGE JOB AND SO FAR IT HAS PRINTED 20 PAGES. i CAN'T MAKE IT STOP

[A_Gayathri]

Hi @Joebingles ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP ENVY 7645 printer caught in a printing loop. Here's what you can do to stop the printing and resolve the issue:

Step 1: Cancel the Print Job

1. From the Printer:
   • Press the Cancel button on the printer's control panel if it has one.
2. From Your Computer:
   • On Windows:
     1. Go to Control Panel > Devices and Printers.
     2. Right-click your HP ENVY 7645 and select See what's printing.
     3. Right-click the print job and select Cancel.
   • On Mac:
     1. Open System Preferences > Printers & Scanners.
     2. Select your printer and click Open Print Queue.
     3. Cancel the job.

Step 2: Restart the Printer

1. Turn off your printer.
2. Unplug the printer from the power source for 1-2 minutes.
3. Plug it back in and turn it on.

Step 3: Clear Stuck Print Jobs

If the job doesn't cancel:

1. Press Ctrl + R, type services.msc, and press Enter.
2. Scroll to Print Spooler, right-click it, and select Stop.
3. Navigate to C:\Windows\System32\spool\PRINTERS and delete all files in this folder.
4. Go back to services.msc, right-click Print Spooler, and select Start.

Step 4: Check for Software Glitches

1. Open the document you tried to print and check the settings to ensure it isn't set to print excessively (e.g., multiple copies or a loop).
2. Restart your computer to ensure the system isn't sending duplicate print commands.

Step 5: Update Printer Firmware Update the firmware on an HP printer

Outdated firmware can cause issues:

1. Go to the HP Support website.
2. Search for your printer model.
3. Download and install any firmware updates.

I hope this helps. 

Take care and have a good day.

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