my hp laser jet pro mfp m281fdw won't stop printing pages with attributes-charset utf-8Httributes-na

[MaryNemeth]

my hp laser jet pro mfp m281fdw won't stop printing pages with attributes-charset utf-8Httributes-natural-language pages. Attached to a print job or just randomly when my computer isn't in use

[Raj_05]

Hi @MaryNemeth,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue you're experiencing with your HP LaserJet Pro MFP M281fdw printing pages with "attributes-charset utf-8" and "attributes-natural-language" is likely due to corrupted print jobs or a miscommunication between your printer and computer. Here are some steps to help resolve this problem.

Cancel All Print Jobs

• Go to your printer queue and cancel all print jobs.
• On Windows:
  • Open the Control Panel.
  • Go to Devices and Printers.
  • Right-click your printer and select See what's printing.
  • Cancel all print jobs.
• On Mac:
  • Go to System Preferences.
  • Click on Printers & Scanners.
  • Select your printer and click Open Print Queue.
  • Cancel all print jobs.

Restart Printer and Computer

• Turn off your printer, unplug it from the power source, wait for 30 seconds, and then plug it back in and turn it on.
• Restart your computer.

Clear Print Spooler (Windows)

• Press Win + R to open the Run dialog.
• Type services.msc and press Enter.
• Find the Print Spooler service, right-click it, and select Stop.
• Navigate to C:\Windows\System32\spool\PRINTERS and delete all files in this folder.
• Go back to the Print Spooler service, right-click it, and select Start.

Update Printer Firmware

• Check for any firmware updates for your printer on the HP support website.
• Download and install any available updates.

Reinstall Printer Drivers

• Uninstall the printer drivers from your computer.
• Go to the HP support website and download the latest drivers for your printer model.
• Install the new drivers.

[Raj_05]

Check for Malware

• Ensure your computer is not infected with malware that might be sending corrupted print jobs.
• Run a full system scan using your antivirus software.

Factory Reset the Printer

• If the issue persists, you might need to perform a factory reset on your printer. This will reset all settings to their default state.
  • Navigate to the printer's Setup menu.
  • Select Service.
  • Choose Restore Defaults.

Verify Printer Settings

• Make sure the printer is not set to automatically print a test page or report.
• Navigate through the printer's menu to check and disable any such settings.

Disconnect and Reconnect Printer

• Remove the printer from your computer's list of devices.
• Reconnect it and set it up as a new device.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support