my hp6700 getting activation error -41

[Xmascarole40]

my hp6700 getting an Activation error, the HP Print & Scan doctor wont download

[Nal_NR]

Hi @Xmascarole40,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To resolve the activation error on your HP Officejet 6700 Premium E-All-In-One Printer and address the issue with HP Print & Scan Doctor not downloading, follow these steps:

Step 1: Resolve the Activation Error

Restart the Printer and Computer:

• Turn off your printer and computer.
• Wait for about 60 seconds.
• Turn on your printer and computer again.

Check Printer Connection:

• Ensure your printer is properly connected to your computer or network.
• If connected via USB, try plugging the cable into a different USB port.
• If connected wirelessly, make sure the printer is connected to the correct network.

Update Printer Firmware:

• Go to the HP Support website.
• Enter your printer model (HP Officejet 6700 Premium).
• Download and install the latest firmware for your printer.

Reset Printer to Factory Settings:

• On the printer control panel, go to the setup menu.
• Select Tools or Printer Maintenance.
• Choose Restore Factory Defaults.

Reinstall Printer Drivers:

• Uninstall the existing printer driver from your computer.
• Go to the HP Support website and download the latest driver for your printer model.
• Install the downloaded driver and follow the on-screen instructions.

Kindly check the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Xmascarole40,

Please find the next set of steps below. 

Step 2: Download and Use HP Print & Scan Doctor

Try an Alternative Browser:

• Sometimes, switching to a different browser (e.g., from Chrome to Firefox) can help with downloading issues.

Disable Firewall/Antivirus Temporarily:

• Temporarily disable your firewall or antivirus software, as it might be blocking the download.
• Remember to enable it again after downloading.

Download Directly from HP:

• Visit the HP Print & Scan Doctor download page directly.
• Click on the download link provided.

Check Internet Connection:

• Ensure your internet connection is stable.
• If you have a weak connection, try moving closer to your router or resetting your internet connection.

Clear Browser Cache:

• Clear your browser's cache and cookies, then try downloading again.

Additional Troubleshooting Steps

Manual IP Address Assignment:

• If your printer is connected to the network, assign a manual IP address through the printer's control panel settings.
• This can sometimes resolve connectivity and activation issues.

If none of the above steps work, contact HP Customer Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Xmascarole40]

Thank you , I did figure it out, just removed printer,- them added it back. 

Appreciate your follow up.

[Nal_NR]

Hi @Xmascarole40,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!