• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-06-2025 03:10 AM

HP Recommended
Operating System: Microsoft Windows 11

My HP7720 prfinter is in idle mode how to fix

Reply
1 REPLY 1

‎10-08-2025 04:45 AM

HP Recommended

@bpb788, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

If your HP OfficeJet Pro 7720 printer is showing “Idle” status, it usually means the printer is not actively printing and is waiting for a job. However, if you're unable to print or the printer seems stuck in idle, here are some steps to help resolve the issue:

Check Printer Connection

  • USB Connection: Ensure the cable is securely connected to both the printer and PC.
  • Wi-Fi Connection:
    • Make sure the printer is connected to the same Wi-Fi network as your PC.
    • You can check this on the printer’s control panel under Wireless Settings.

Restart Devices

  • Power off the printer and unplug it for 30 seconds.
  • Restart your computer.
  • Plug the printer back in and turn it on.

Set Printer as Default

  • Go to Settings > Bluetooth & devices > Printers & scanners.
  • Select your HP OfficeJet Pro 7720.
  • Click Set as default.

Clear Print Queue

  • Open Control Panel > Devices and Printers.
  • Right-click your printer > See what’s printing.
  • Cancel any stuck print jobs.

Reinstall Printer Driver

  • Uninstall the printer from Settings > Printers & scanners.
  • Download and install the latest driver using HP Easy Start: Official HP® Support

Check for Windows Updates

  • Go to Settings > Windows Update and install any pending updates.

Additional Tips

  • Ensure the printer is not in Sleep Mode. Tap the screen or press a button to wake it.
  • If using third-party software, try printing directly from a basic app like Notepad or Word to test.

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

 

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

 

Cheers,

Max3Aj

HP Support

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.