my new colour 123XL cartridge for my 2130 printer not recognised after initially working

[peterme]

I bought a genuine HP 123XL cartridge for my HP 2130 printer when the old colour cartridge ran out. I installed it and it was working fine... then later it seems unrecognised and when I try to check ink levels I get a red circle with whole line (no entry sign) showing against the ink level, I get an orange flashing light on my printer next to the colour cartridge icon and when I try and clean the printer or so some action I get a message up saying 'HP Protected Cartridge Installed - HP123XL Tri Colour - The cartridge listed above can only be used in the printer that initially protected the cartridge using the HP Cartridge Protection feature, and must be replaced. - The HP Cartridge Protection feature allows a printer owner to set the HP ink cartridge installed in their printer so that the cartridges will only work in that printer.

I never set any features, the cartridge was a brand new one still in its packaging and sealed box, I put it in the printer and it worked, but later it will not print and is giving me these warning and messages.. what can I do?

[The_Fossette]

@peterme,

Welcome to the HP Support Community!

I recommend you update the printer firmware following the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c02919168

If you continue facing the issue, follow the steps in the below article.

https://support.hp.com/in-en/product/hp-deskjet-2130-all-in-one-printer-series/7174550/document/c046...

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!