my officejet pro 6968 keeps getting an error code 0x6100004a

[midnighttrain2]

my officejet pro 6968 keeps getting an error code 0x6100004a is there a solution to fix this problem?

[Sneha_01]

HI @midnighttrain2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 0x6100004a on an HP OfficeJet Pro 6968 printer typically indicates a hardware issue, particularly related to the printhead or carriage. Here are some steps you can take to troubleshoot and possibly resolve the issue:

1. Restart the Printer

• Turn off the printer and unplug it from the power source.
• Wait for a few minutes, then plug it back in and turn it on.
• Allow the printer to go through its startup sequence and check if the error persists.

2. Check for Paper Jams or Obstructions

• Open all access doors and trays and carefully inspect the printer's paper path for any paper jams or foreign objects.
• Use a flashlight if necessary to ensure you don't miss anything.
• Remove any obstructions that you find.

3. Reset the Printer

• Perform a hard reset by turning off the printer, disconnecting the power cord, and removing any USB cables.
• Wait for about 1-2 minutes, then reconnect the power cord and turn on the printer.
• Allow the printer to go through its startup sequence and check if the error persists.

4. Clean the Printhead

• If the error persists, it's possible that the printhead may be dirty or clogged.
• Refer to your printer's user manual or HP's support website for instructions on how to clean the printhead.

5. Update Printer Firmware

• Check if there are any firmware updates available for your printer model on the HP support website.
• If updates are available, follow the instructions to download and install them.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support