my printer dosent work

[rodriguezzavala]

in my printer says it  dosen't have ink

[Sneha_01]

Hi @rodriguezzavala,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer is indicating that it doesn’t have ink, but you believe the cartridges are installed correctly or are not empty, here are some troubleshooting steps you can follow:

1. Check Cartridge Installation

• Remove and Reinsert Cartridges:
  • Open the printer cover and carefully remove the ink cartridges.
  • Check for any protective tape that may still be on the cartridge nozzles.
  • Reinsert the cartridges firmly into their respective slots until you hear a click.

2. Check Ink Levels

• Print a Test Page:
  • If your printer allows it, print a test page to check the ink levels. Some printers have a built-in feature to display ink levels on the control panel.
• Use Printer Software:
  • If you have printer software installed on your computer, check the ink levels there.

3. Clean the Cartridges and Printhead

• Clean the Printhead:
  • Many printers have a built-in cleaning function. Check your printer settings for a "clean printhead" option and run it.
• Manually Clean:
  • If necessary, you can gently clean the contacts on the cartridges and the printer using a lint-free cloth and some distilled water.

4. Reset the Printer

• Power Cycle:
  • Turn off the printer, unplug it from the power source, wait for about 30 seconds, then plug it back in and turn it on.

5. Check for Software Issues

• Update Drivers:
  • Make sure you have the latest drivers for your printer. Check the HP support site for any updates.
• Run HP Print and Scan Doctor:
  • If you're using an HP printer, download and run the HP Print and Scan Doctor to diagnose and fix common issues.

6. Replace Cartridges

• If the printer continues to show low or no ink after all the above steps, it may be necessary to replace the cartridges with new ones, even if they appear full.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support