my printer is HP Officejet 4635 and the printer cartridge which is being sold does not work on it

[Saint1231]

HP Officejet 4635

[Raj_05]

Hi @Saint1231,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing compatibility issues with printer cartridges and your HP Officejet 4635, there could be a few reasons why.

• Incorrect Cartridge Model: Ensure that you're using the correct cartridge model for your printer. Sometimes, similar-looking cartridges may not be compatible.
• Genuine Cartridges: It's essential to use genuine HP cartridges that are specifically designed for your printer model. Using incompatible or low-quality cartridges can cause problems.
• Installation Errors: Double-check that the cartridge is installed correctly. Make sure it's securely inserted into the cartridge slot and that any protective tape or covers have been removed.
• Firmware Updates: Sometimes, HP releases firmware updates that can affect cartridge compatibility. Check if there are any updates available for your printer and install them if necessary.

If you've purchased a cartridge that claims to be compatible but isn't working, you might want to check if it's a genuine product and if it's been verified for use with your printer model. Using unauthorized or counterfeit cartridges can lead to various issues and may even damage your printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support