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My printer won't accept a message from my computer, it says either it's offline( which I have checked and it's not) or now it just says printer is in a state of error. I haven't installed any new programs just my usual daily usage.

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The printer states it's unable to connect to the internet. Yes this happens with any thing I use( PC or laptop). I did about a month ago install Microsoft Office.

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C an anyone help me ??

 

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Hello, @Nurseysalt

 

Thanks for reaching out! I'd like to help 🙂

 

First, off, please let me know the following details to assist you better:

 

  1. What is the product name or the model number of your printer?
  2. What is the error message on the printer?
  3. Also, what is the operating system on your PC?
  4. Is the copy function working on your printer?

While waiting for your reply, I'd like to perform a power drain on your printer and then try making a copy on the printer. Follow the steps below:

 

·         With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

·         Remove USB cable, if present.

·         Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

·         Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.

·         Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Now, place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

 

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂


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DVortex
I am not an HP Employee
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