my printer is not printing in order

[sashanth]

my printer is not printing in correct order 

[Sneha_01]

Hi @sashanth,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer is not printing in the correct order, there are several potential causes and solutions to consider:

1. Check Print Queue Order

• Open the print queue on your computer:
  • Windows: Go to Devices and Printers, right-click on your printer, and select See what’s printing. Check if the jobs are queued in the right order.
• If the order is wrong, you can try cancelling and re-sending the print jobs in the desired order.

2. Adjust Print Settings

• Check if any specific print settings are causing the issue:
  • In the print dialog, look for options like Collate and ensure it is set according to your needs (for example, turn it off if you want to print each page in order rather than grouped by sets).

3. Update Printer Drivers

• Outdated drivers can lead to printing issues:
  • Go to Device Manager, find your printer under Printers, right-click, and select Update driver. Alternatively, download the latest drivers from the printer manufacturer's website.

4. Check for Software Issues

• Sometimes the application you're printing from may have settings affecting print order. Check for:
  • Any specific print options in the software (e.g., Word, Adobe) that might be affecting how jobs are sent to the printer.

5. Restart Devices

• Restart both your printer and computer. This can resolve temporary glitches affecting print order.

6. Try a Different Document

• Test printing a different document or file to see if the issue is isolated to a specific file.

7. Printer Firmware Update

• Check if there’s a firmware update available for your printer. Firmware updates can fix bugs and improve functionality.

8. Reset Printer Settings

• If the issue persists, consider resetting the printer to factory settings. Refer to your printer's manual for instructions on how to do this.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support