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‎02-08-2025 04:14 PM

HP Recommended
Product: HP DeskJet 2755e All-in-One Printer
Operating System: Microsoft Windows 11

Hp desk jet 2755e all in one printer.  Printer is printing blank pages.  Ink is full, paper is correct paper, I have done a printhead cleaning x3 and have done an update.  What could be the problem?  

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1 person had the same question
2 REPLIES 2

‎02-13-2025 07:41 AM

HP Recommended

Hi @Nicolo3, Welcome to the HP Support Community!

 

Thanks for reaching out about your query regarding the blank pages printed! 
If your HP DeskJet 2755e All-in-One Printer is printing blank pages despite having full ink, correct paper, and after performing printhead cleanings, here are some possible causes and solutions:

Check Ink Cartridge Venting

  • Remove the cartridges and inspect the vent area (top part where air enters).
  • If there is any tape or dried ink blocking the vent, clean it with a lint-free cloth.
  • Reinsert the cartridges and try printing.

Align the Printhead

  • Go to HP Smart app or HP Printer Assistant → Print & Scan → Printer Maintenance → Align Printhead.
  • Print an alignment page and follow on-screen instructions.

Print a Test Page

  • Try printing a Print Quality Diagnostic Page:
    • Press and hold the Wireless + Cancel buttons together until the Power button blinks.
    • Release the buttons and check if any color is printed.

Check Cartridge Installation

  • Open the printer lid and make sure both the black and tri-color cartridges are seated properly.
  • Remove and reseat them to ensure proper contact.
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‎02-13-2025 07:42 AM

HP Recommended

Try a Hard Reset

  • Turn off the printer and unplug it from power for 5 minutes.
  • Plug it back in and restart.

Check Printer Queue & Drivers

  • Remove and reinstall the printer driver:
    • Uninstall: Go to Control Panel → Devices & Printers → Right-click on your HP printer and select Remove device.
    • Reinstall: Download the latest driver from HP Support and install it.

Test with HP Print and Scan Doctor

Check Firmware Update

  • Ensure your printer’s firmware is up to date:
    • Open HP Smart app → Printer Settings → Advanced Settings → Firmware Update.


We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful!

Take care, and have an amazing day!

 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Kudos/Thumbs Up" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Max3Aj

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