my printer is offline even if it is powered on

[Rrain]

My printer is the HP Deskjet Ink Advantage 3777. So, the problem is, when I turn on my printer and leave it for a while, it flashes the E warning, and the resume button and the wireless button are blinking. When I try to press any button, nothing happens.

When I unplug and plug the printer again, the power button goes off, and the only buttons flashing (not blinking) are the Wi-Fi- Direct, Web services, and the Start Copy Buttons. Nothing happens no matter what button I press, even the power button. It's been going on for some time now (like two months) and the printer itself is fine.  I know there is no disruption of power because some of the buttons are still flashing. 

It just happened out of the blue. 

Can someone please tell me how to fix it or what could the problem be?

[Dragon-Fur · Accepted solution]

@Rrain 

Welcome to the HP Community --

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@Rrain wrote:

My printer is the HP Deskjet Ink Advantage 3777.

So, the problem is, when I turn on my printer and leave it for a while, it flashes the E warning, and the resume button and the wireless button are blinking.

When I try to press any button, nothing happens.

When I unplug and plug the printer again,

the power button goes off, and the only buttons flashing (not blinking) are the Wi-Fi- Direct, Web services, and the Start Copy Buttons.

Nothing happens no matter what button I press, even the power button.

It's been going on for some time now (like two months) and the printer itself is fine. 

I know there is no disruption of power because some of the buttons are still flashing. 

It just happened out of the blue. 

Can someone please tell me how to fix it or what could the problem be?

---

Product:  HP DeskJet Ink Advantage 3777 All-in-One Printer 

Operating System: Not Provided

Software / Application: Not Provided

Connection Type: Not Provided

Content Type:  Not Provided

I might not understand the entire story -

For example:

"only buttons flashing (not blinking) are the Wi-Fi- Direct, Web services, and the Start Copy Buttons"

Are the lights ON?

OR

Are the lights OFF?

OR

Are the lights flashing ON/OFF/ON?

==========================

Blinking and Flashing

Check here:

 HP DeskJet 3700 printers - Blinking lights

Notes...

Web Services light blinks amber

This error occurs when a Web Services print job is blocked, or when HP Instant Ink is cancelled and a software message has not been acknowledged.

    If both the Web Services light and the HP Instant Ink icon blink and the HP Instant Ink Service has been recently cancelled, press the Information button twice to resume printing.

    If only the Web Services light blinks, an HP ePrint email print job has been blocked.

==========================

Things to Try / Consider

Ideas...

True - If Wi-Fi Direct is toggled OFF, it might not blink / flash regardless of what other lights are active.

True, too - If you are not using Wi-Fi Direct, it makes sense to have the setting toggled OFF.

If the printer seems "OK" when first switched on, then -- at that moment -- the printer is likely connected to the network, not reporting any errors, and is perhaps ready to print.

If the printer is never OK, never connected, always flashing various lights, and never responds -- not ever after the Reset (unplug for 2 minutes, plug in and start), then the printer might be suffering some type of mechanical error.  (That is a guess.)

If the printer OK for a bit -- and the printer not suffering a mechanical failure --

If the printer then seems to fall off the network (Wireless starts flashing),

Setting the printer to network defaults might help get the printer back to a place where you can re-enter the printer's correct Wireless setup.

Restore Network Defaults / Install / Connect – InkJet and Laser printers

HP printer setup (Wi-Fi network)

and / or

User Guide - HP DeskJet 3700 All-in-One series

Page 62

==========================

Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

Video

HP Deskjet 3720 | 3723 | 3730 | 3755: How to resolve a Printer Offline issue

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

See Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

And...

• Change the connection type to TCP/IP
• Assign a manual / static IP address to the printer on both printer and router
• Check that your Firewall and / or Security Software are not blocking critical parts of the installation
• Make sure all Alerts and Notifications are switched on - this is important to catch any messages that might be issued by the printer software installation process. 
• Make sure router is updated with the latest firmware

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Dual Band Network

If you are running a Dual Band Network (for example,

If your router supports it,

 Create a separate SSID named network for each frequency (5GHz and 2.4GHz).

and

 Connect the printer to the SSID network on the frequency / band you want it to use.

Reminder:  This printer series only supports connections using 2.4GHz.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance between router and device (printer)
• 5GHz is faster

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources / How-to

Technology Tips Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

 Technology Tips Deskjet 3700

=== --- === --- === --- === --- === --- === --- === --- === --- ===

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP DeskJet Ink Advantage 3777 All-in-One Printer 

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[Rrain]

Hello, thank you so much for replying to my post. To provide better context, about the buttons flashing. Here is a picture of the first scenario and second scenario: The first picture happens when I first start my printer. It is not responsive, any button I press does nothing.  After restarting (unplugging the power cord), the second picture happens. 

I hope this provides you with enough context about the malfunction of my printer. I would greatly appreciate your response. first scenario (before restart)second scenario (after restart)

[Dragon-Fur]

@Rrain 

You are most welcome.

The light pattern on your second image appears to be the ink alert and the Web services light.

    If both the Web Services light and the HP Instant Ink icon blink and the HP Instant Ink Service has been recently cancelled, press the Information button twice to resume printing.

Unless something else is going on, perhaps the printer is tripping over a recently cancelled Instant Ink subscription.

If you did have -- and have since cancelled -- an Instant Ink subscription, it does take a while for the final close out to complete. 

If you continue to have issues,

Contact HP Instant Ink Support during business days and hours available in your region.

Ask for help ...

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You for the help!

Question / Concern Answered, Click my Post "Accept as Solution"