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HP Deskjet 2050 j510a
Microsoft Windows 8 (64-bit)

My HP Deskjet 2050 j510a is printing blank pages, there is no error message, ive tried every troubleshooting method and nothing works

1 REPLY 1
HP Recommended

@leylani

 

Welcome to HP forums, I see that your printer is printing blank pages.

 

Did you make a copy and check if that prints fine?

 

If not, follow the below steps to fix this issue.

Print a Printer Status Report

  1. Make sure there is plain white paper loaded in the input tray.

  2. On the printer control panel, hold down the Power button, and then press the Cancel button  once.

  3. Release the Power button.

    The Printer Status Report prints.

    Figure : Example Printer Status Report

    Image: Printer Status Report

If that does not print fine, clean the ink cartridges

  1. Load plain, white paper into the input tray.

  2. Make sure the printer is on.

  3. Search Windows for your printer model name, and then click the printer name in the list of results.

    The HP Toolbox opens in a new window.

  4. In the printer software, double-click Printer Actions .

  5. Double-click Maintenance Tasks .

    The HP Toolbox opens.

  6. Click Clean Ink Cartridges, and then follow the on-screen instructions to clean the ink cartridges.

  7. After running the tool, click Print to print a test page. If the print quality is still unacceptable, follow the on-screen instructions to run a Second-level clean.

Manually clean the area around the ink nozzles

  1. Gather the following materials:

    • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

  2. Make sure the printer is on.

  3. Open the exterior door, and then grasp the handle and lower the ink cartridge access door to open it.

    The carriage moves to the center of the printer.

    Figure : Open the ink cartridge access door

    Image: Open the ink cartridge access door
  4. Wait until the carriage is idle and silent before you continue.

  5. Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot.

    Figure : Press down to remove the ink cartridge

    Image: Press down to remove the ink cartridge
  6. Hold the ink cartridge by its sides.

    Figure : Hold the ink cartridge by its sides

    Image: Hold the ink cartridge by its sides.
  7. Inspect the ink cartridge contacts for ink and debris buildup.

    Figure : Do not touch the contacts or nozzles

    Image: Do not touch the contacts or nozzles.
  8. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

  9. Clean the face and edges around the ink nozzle with the swab.

    Figure : Clean the area around the ink nozzle

    1.  

      Image: The ink nozzle and ink cartridge contacts.

      Nozzle plate - Do not clean
    2. Area surrounding ink nozzle - Do clean

    3. Ink cartridge contacts - Do not clean

  10. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

  11. Slide each ink cartridge at a slight upward angle into the empty slot, and then gently push up on each ink cartridge until it locks into place.

    Figure : Push the ink cartridge into its slot

    Image: Push the ink cartridge into its slot until it locks into place.
  12. Repeat these steps to clean around the nozzles on the other ink cartridge.

  13. Close the ink cartridge access door.

You can refer to this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.