my printer is saying there is an issue with my hp account and cannot print???

[shaunavaske]

my printer is saying there is an issue with my HP account and unable to print until the issue is resolved??? 

[Nal_NR]

Hi @shaunavaske,

Welcome to the HP Support Community. 

I'd like to help!

Are you enrolled in the instant ink account?

It sounds like your HP ENVY Inspire 7955e All-In-One Printer is displaying an error related to your HP account, preventing you from printing. This issue might be due to a problem with your HP account credentials, network connection, or printer settings. To resolve this:

Check HP Account Credentials: Ensure you're using the correct username and password for your HP account. Go to the HP website and try logging in to verify if your credentials are working.

Printer Connection: Make sure your printer is connected to the internet and that the connection is stable. Check if other devices can connect to the same network without issues.

Printer Settings: Access your printer's control panel or settings menu and verify if the printer is connected to the correct Wi-Fi network. Sometimes, printers can disconnect or switch networks, causing authentication problems.

Update Printer Firmware: Check if there are any firmware updates available for your printer model. Updating the firmware might resolve compatibility issues causing the error. HP ENVY Inspire 7955e All-in-One Printer Software and Driver Downloads | HP® Support

If the issue persists, contact HP customer support for assistance. They can provide specific troubleshooting steps or guidance to resolve the account-related problem.

Remember, sometimes a simple restart of the printer and the device you're printing from can also help clear temporary glitches.

Hope this helps! Keep me posted for further assistance.
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