my printer keeps printing out the same document again and again

[misswilks]

My duaghter sent a new work contract to print yesterday and so far the pinter has printed it out 3 additional times without being asked to - I have looked at the print queue and although it says 1 document waiting there is nothing int he queue.  I have switched the printer off overnight and today have come back to it - switched it back on - printed something else out (so got excited and thought it was resolved) then about 10 minutes after finished printing the new request - started printing the document from yesterday again !!!! 

[Dragon-Fur]

@misswilks

IF the print job is somehow showing up in the print queue (or languishing there), then stopping / clearing / starting the Print Service will fix the problem.

Stop print service, clear the print folder, Start print service

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete files from C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

Depending on the software used to create the form / print the form, that software might be still running and grinding on the print job submission.  Check to make sure the software used to create the forum / submit the print job is not still running.

In most cases, a complete shut down of the computer (not sleep) will stop software from continuing to run.

Want to look at what is running?

Right-Click in a clear area on the Task bar > Task Manager 

Check items in tab "Processes"

If you are familiar with the details, try / consider

Tab Performance > (at the bottom of the window) Open Resource Monitor

Resource Monitor is a great tool; it is also sometimes difficult to decipher.  If you are convinced there is a bit of software running that is resubmitting the print job over and over, that software will show up somewhere (under CPU or perhaps "Disk").

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.